Contact Centre at Vodafone
Is Contact Centre for you?
Our Contact Centre based in Kingston, Tasmania has over 700 passionate and professional people committed to providing our customers with the right solution, first time. We’re all about making our customers happy, and providing industry-leading service. It’s at the core of what we do.
So if you’re a great communicator who likes helping others, then this is the place for you.
Why work in our Contact Centre
It’s all about the customer – if you think you’d get a buzz out of making customers feel good, you could be a good fit for our team
We have fun – we laugh, socialise outside of work, and have a whole range of great activities to keep work interesting, varied and engaging
Opportunity to grow – we do everything we can to help you develop your own skills and take control of your own career
Awesome incentives – often, it’s the little and quirky things that make a big difference to your daily life – like free, safe and secure parking, fresh fruit delivered onsite, and an onsite café and barista
Contact Centre careers
We have over 50 different role types at our Contact Centre, which means there is amazing scope for career development and opportunity.
Customer Service
This is our main type of role, and includes our business and consumer support teams. Whether you're a subject matter expert, business dealer support manager or a customer care executive, it's all about customer service and giving Vodafone's customers a fantastic experience everytime they connect with us.
Sales and Upgrades
In our upgrades, direct and loyalty teams, we look for people who know that it’s not just about closing deals. It’s about finding solutions, retaining and upgrading customers, and increasing revenue, whilst ensuring that our customers have the right package for them, first time. Sound challenging? You bet it is!
Social Media
And why not? Social media is proving a fantastic way for us to connect with our current and future customers. Our team is taking social and making it business. Think you’ve got the savvy to represent Vodafone in the social world?
Support teams
For every great operation there are great support functions. And with our Customer Contact Centre, it’s no different. The daily life of our support teams involves coaching, learning, leadership, IT and logistics to name a few. As one of the largest employers in Tasmania, we have a role for everyone.
Recruitment process
Interviews are not too formal and most applicants give fantastic feedback about their interview experience with us regardless of whether or not they successfully secured a role. What we do take seriously is you. We want to know about you and if you’ll be happy working with us. Sure we have great perks, fantastic professional development and generous salaries, but what is important is that you’re right for us and you’ll be happy being part of our team.
We review every application received, and if you’ve got the right experience and skills for the role that you’ve applied for, then we look forward to taking you on a journey with us. Starting with a short phone call to find out a little more about you and your background, we’ll then invite you in for a face-to-face interview or a group interview with a number of other applicants. We aim to make this fun. And why not? We’re Vodafone after all!
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