Service Centre at Vodafone

Is a Service Centre Role for you?

Resolving technical issues takes a lot of ingenuity, and a logical approach to solving problems. Our service centres attract all kinds of smart, passionate people who show initiative and go beyond what is expected.

 

We help customers troubleshoot their mobile, answer technical questions, and resolve hardware problems.

Why join one of our Service Centres?

You’ll get to use your brain – if you get a kick out of looking ‘under the hood’ at mobile technology, this is the place to be


Inspiring reward and recognition programs – making you happy makes our customers happy – and that of course, makes us happy


Opportunity to grow – we do everything we can to help you develop your own skills and take control of your career


We’re near you – located in nearly every state, we could be right near you. Check out our Service Centre locations

Service Centre careers

It's our goal to fix issues first time. We understand our customers don't want to be without their phone, so we get people back in touch as soon as possible. And as the only telco in Australia with our own handset Service Centres, we aim to do it quicker.

Customer Service

Our customer service teams are our customer-facing support for our internal technicians. Whether over the phone or face-to-face, our team are dedicated to ensuring that we get our customers back on track should they encounter a phone issue.

Mobile Technicians

Our Vodafone technicians are hardware magicians. No matter how complex a phone, they’re able to fix any issue. So it’s no surprise that they need to be clever and have a real passion for helping out our customers. Smart, capable and diligent, who else would you trust to bring your phone back from the brink whether it was dropped, flushed or crushed?

Recruitment process

So you’re interested in what it takes to join our Service Centre team? For the right people, an honest and transparent approach with an understanding that true purpose is all about our customers.

Typically we review all applications and contact those that best match our requirements. Your phone call is about you. We want to know about you, why you applied, why you think you’d be a match for Vodafone.

Depending upon the role, you’ll be invited in to your local service centre to meet with leaders and get a feel for the facilities. We’re proud of our culture and want you to experience it firsthand. After your face to face interview (if successful of course) we typically check off your technical skills if you’re a Technician, or undertake a role-play for Customer Service applicants.

Our service centres are just that, all about customer service. The difference here is that we look for individuals who take initiative to solve problems first time and bring about solutions. Your aim is a positive experience for everyone regardless of whether you’re a Technician or a Customer Service Advisor. How about you? Are you about going that extra step?

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